{"id":13101,"date":"2023-10-23T16:45:37","date_gmt":"2023-10-23T15:45:37","guid":{"rendered":"https:\/\/ohbearstudio.nl\/?page_id=13101"},"modified":"2024-03-01T22:26:26","modified_gmt":"2024-03-01T21:26:26","slug":"faq-veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/ohbearstudio.nl\/en\/faq-veelgestelde-vragen\/","title":{"rendered":"FAQ - Frequently asked questions"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Payment<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1698074561759\"><strong class=\"schema-faq-question\">Which payment options are there?<\/strong> <p class=\"schema-faq-answer\">At this moment, you can pay using iDEAL, PayPal and Bancontact.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1698074576402\"><strong class=\"schema-faq-question\">Can I pay afterwards?<\/strong> <p class=\"schema-faq-answer\">This is only an option for other (web)shops, not for consumers.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Order<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1698074715956\"><strong class=\"schema-faq-question\">Can I exchange products?<\/strong> <p class=\"schema-faq-answer\">No, you cannot exchange products. You can place a new order if you'd like a different product! :)<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1698074804582\"><strong class=\"schema-faq-question\">Can I return products?<\/strong> <p class=\"schema-faq-answer\">Yes you can, but the shipping costs are for you. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1698074914370\"><strong class=\"schema-faq-question\">Can I change my order?<\/strong> <p class=\"schema-faq-answer\">As long as your order hasn't been shipped you can. You can <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> me.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1698074970599\"><strong class=\"schema-faq-question\">Can I cancel my order?<\/strong> <p class=\"schema-faq-answer\">You can as long as your order hasn't been shipped. But processings costs make it so we can't refund the full price. You can <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> me if you have questions.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1698075036786\"><strong class=\"schema-faq-question\">My order came in damaged. What do I do now?<\/strong> <p class=\"schema-faq-answer\">In case of damaging, I'd like to receive a <a href=\"mailto:ohbearstudio@gmail.com\">mail<\/a> with pictures of the damage.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1698075124412\"><strong class=\"schema-faq-question\">How long will shipping take?<\/strong> <p class=\"schema-faq-answer\">We usually send out orders on the same or next workday, so your order should arrive quickly. International shipping will take longer, so I cannot predict the estimated time it should take. Please <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> me if you want to place an urgent order of if you need your order within a certain time frame.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1698075228460\"><strong class=\"schema-faq-question\">What are the shipping costs?<\/strong> <p class=\"schema-faq-answer\">Shipping for the Netherlands is 4,50. The prices for other countries vary, so take a look at the page <a href=\"https:\/\/ohbearstudio.nl\/en\/verzending-levertijd\/\">Shipping &amp; delivery<\/a>.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1698075293462\"><strong class=\"schema-faq-question\">Will my order be packed sustainably?<\/strong> <p class=\"schema-faq-answer\">Yes! We try our best to pack orders as environmentally friendly as possible. You won't find unnecessary packing materials, half empty boxes or plastic tape! Want to know more about our sustainable choices? Look at our theme page <a href=\"https:\/\/ohbearstudio.nl\/en\/the-studio\/duurzaamheid\/\">Sustainability<\/a>.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Products<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1701187919770\"><strong class=\"schema-faq-question\">Do you draw everything yourself?<\/strong> <p class=\"schema-faq-answer\">Yes! I draw everything myself, by hand. Even when the illustrations are digital. So everything is unique, handmade by me.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1701187825594\"><strong class=\"schema-faq-question\">What is PaperWise paper?<\/strong> <p class=\"schema-faq-answer\">The answer to that you can find here: <a href=\"https:\/\/ohbearstudio.nl\/en\/duurzaam-papier-bij-oh-bear-studio-paperwise\/\">eco-friendly paper at Oh Bear Studio<\/a>.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1701188000381\"><strong class=\"schema-faq-question\">Does every card come with an envelope?<\/strong> <p class=\"schema-faq-answer\">I now have an envelope for each card on here, so the answer is 'yes'! A6 sized cards come with an eco-friendly envelope from PaperWise.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Wholesale<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1698075523361\"><strong class=\"schema-faq-question\">Can I order Oh Bear Studio products for my own (web)shop?<\/strong> <p class=\"schema-faq-answer\">Yes, you can! Please <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> me, and we'll discuss the possibilities.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Other questions?<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1698075581157\"><strong class=\"schema-faq-question\">I have a different question, where can I ask this?<\/strong> <p class=\"schema-faq-answer\">If you cannot find what you're looking for, you can always contact me!<\/p> <\/div> <\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:ohbearstudio@gmail.com\">Contact opnemen<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Betaling Bestelling Verzending Producten&hellip;<\/p>\n<p> <a class=\"more-link\" href=\"https:\/\/ohbearstudio.nl\/en\/faq-veelgestelde-vragen\/\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-13101","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Veelgestelde vragen - Oh Bear Studio<\/title>\n<meta name=\"description\" content=\"Heb je vragen over betaalmethoden, verzending, wholesale of iets anders? 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Het kan voorkomen dat er vertraging op de lijn zit, omdat dit bedrijf door 1 persoon gerund wordt. Neem <a href=\\\"mailto:ohbearstudio@gmail.com\\\">contact<\\\/a> op als je een spoedbestelling wilt plaatsen of voor een bepaalde dag je bestelling nodig hebt.\",\"inLanguage\":\"en-GB\"},\"inLanguage\":\"en-GB\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/ohbearstudio.nl\\\/faq-veelgestelde-vragen\\\/#faq-question-1698075228460\",\"position\":9,\"url\":\"https:\\\/\\\/ohbearstudio.nl\\\/faq-veelgestelde-vragen\\\/#faq-question-1698075228460\",\"name\":\"Wat zijn de verzendkosten?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In Nederland bedragen de verzendkosten 4,50. De verzendkosten voor andere plekken vari\u00ebren. Kijk daarvoor op de pagina <a href=\\\"https:\\\/\\\/ohbearstudio.nl\\\/verzending-levertijd\\\/\\\">Verzending &amp; Levertijd<\\\/a>.\",\"inLanguage\":\"en-GB\"},\"inLanguage\":\"en-GB\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/ohbearstudio.nl\\\/faq-veelgestelde-vragen\\\/#faq-question-1698075293462\",\"position\":10,\"url\":\"https:\\\/\\\/ohbearstudio.nl\\\/faq-veelgestelde-vragen\\\/#faq-question-1698075293462\",\"name\":\"Wordt mijn bestelling duurzaam verpakt?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ja! We doen ons best om bestellingen zo duurzaam mogelijk in te pakken. Je vindt dus geen onnodig verpakkingsmateriaal, halflege dozen of plastic tape! Meer weten over duurzaamheid? 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Bekijk de veelgestelde vragen op deze pagina.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ohbearstudio.nl\/en\/faq-veelgestelde-vragen\/","og_locale":"en_GB","og_type":"article","og_title":"FAQ - Veelgestelde vragen - Oh Bear Studio","og_description":"Heb je vragen over betaalmethoden, verzending, wholesale of iets anders? 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Je kunt wel een nieuwe bestelling plaatsen.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698074804582","position":4,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698074804582","name":"Can I return products?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Dat kan, maar de verzendkosten zijn dan voor jou. ","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698074914370","position":5,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698074914370","name":"Can I change my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Zo lang je bestelling nog niet verzonden is kan dit. Neem hiervoor <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> met me op.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698074970599","position":6,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698074970599","name":"Can I cancel my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Dit kan zo lang je bestelling nog niet verzonden is. Maar vanwege verwerkingskosten kunnen we niet het hele bedrag terugstorten. Neem <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> op bij vragen.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075036786","position":7,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075036786","name":"My order came in damaged. What do I do now?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Bij beschadiging ontvang ik graag een <a href=\"mailto:ohbearstudio@gmail.com\">mail<\/a> van je met foto's van de beschadiging.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075124412","position":8,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075124412","name":"How long will shipping take?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Over het algemeen versturen wij bestelling dezelfde of de volgende werkdag, waardoor je je bestelling in 2-3 werkdagen in huis hebt. Het kan voorkomen dat er vertraging op de lijn zit, omdat dit bedrijf door 1 persoon gerund wordt. Neem <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> op als je een spoedbestelling wilt plaatsen of voor een bepaalde dag je bestelling nodig hebt.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075228460","position":9,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075228460","name":"What are the shipping costs?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In Nederland bedragen de verzendkosten 4,50. De verzendkosten voor andere plekken vari\u00ebren. Kijk daarvoor op de pagina <a href=\"https:\/\/ohbearstudio.nl\/verzending-levertijd\/\">Verzending &amp; Levertijd<\/a>.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075293462","position":10,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075293462","name":"Will my order be packed sustainably?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja! We doen ons best om bestellingen zo duurzaam mogelijk in te pakken. Je vindt dus geen onnodig verpakkingsmateriaal, halflege dozen of plastic tape! Meer weten over duurzaamheid? Bekijk onze themapagina <a href=\"https:\/\/ohbearstudio.nl\/the-studio\/duurzaamheid\/\">Duurzaamheid<\/a>.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1701187919770","position":11,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1701187919770","name":"Do you draw everything yourself?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja! Ik teken alles zelf, met de hand. Ook als de tekeningen digitaal zijn, heb ik ze uit de losse pols (maar met voorbeelden) getekend. Alles is dus uniek, en werk van mijn hand!","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1701187825594","position":12,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1701187825594","name":"What is PaperWise paper?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Het antwoord op deze vraag vind je hier: <a href=\"https:\/\/ohbearstudio.nl\/duurzaam-papier-bij-oh-bear-studio-paperwise\/\">duurzaam papier bij Oh Bear Studio<\/a>.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1701188000381","position":13,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1701188000381","name":"Does every card come with an envelope?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Sinds kort heb ik voor alle kaarten enveloppen beschikbaar, dus het antwoord is 'ja'! Bij de A6-kaarten krijg je zelfs een mooie duurzame envelop van PaperWise.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075523361","position":14,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075523361","name":"Can I order Oh Bear Studio products for my own (web)shop?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja, dat kan! Je kunt hiervoor even <a href=\"mailto:ohbearstudio@gmail.com\">contact<\/a> met mij opnemen, dan bespreken we de mogelijkheden.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075581157","position":15,"url":"https:\/\/ohbearstudio.nl\/faq-veelgestelde-vragen\/#faq-question-1698075581157","name":"I have a different question, where can I ask this?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Als je niet kan vinden wat je zoekt kan je altijd even contact met me opnemen!","inLanguage":"en-GB"},"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/pages\/13101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/comments?post=13101"}],"version-history":[{"count":6,"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/pages\/13101\/revisions"}],"predecessor-version":[{"id":13271,"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/pages\/13101\/revisions\/13271"}],"wp:attachment":[{"href":"https:\/\/ohbearstudio.nl\/en\/wp-json\/wp\/v2\/media?parent=13101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}