FAQ - Frequently asked questions

At this moment, you can pay using iDEAL, PayPal and Bancontact.

This is only an option for other (web)shops, not for consumers.

No, you cannot exchange products. You can place a new order if you'd like a different product! :)

Yes you can, but the shipping costs are for you.

As long as your order hasn't been shipped you can. You can contact me.

You can as long as your order hasn't been shipped. But processings costs make it so we can't refund the full price. You can contact me if you have questions.

In case of damaging, I'd like to receive a mail with pictures of the damage.

We usually send out orders on the same or next workday, so your order should arrive quickly. International shipping will take longer, so I cannot predict the estimated time it should take. Please contact me if you want to place an urgent order of if you need your order within a certain time frame.

Shipping for the Netherlands is 4,50. The prices for other countries vary, so take a look at the page Shipping & delivery.

Yes! We try our best to pack orders as environmentally friendly as possible. You won't find unnecessary packing materials, half empty boxes or plastic tape! Want to know more about our sustainable choices? Look at our theme page Sustainability.

Yes! I draw everything myself, by hand. Even when the illustrations are digital. So everything is unique, handmade by me.

The answer to that you can find here: eco-friendly paper at Oh Bear Studio.

I now have an envelope for each card on here, so the answer is 'yes'! A6 sized cards come with an eco-friendly envelope from PaperWise.

Yes, you can! Please contact me, and we'll discuss the possibilities.

If you cannot find what you're looking for, you can always contact me!