General Terms & Conditions

Table of contents:

Article 1 - Definitions
Article 2 - The Entrepreneur’s identity
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Exercising the Consumer’s right of withdrawal and the costs
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Compliance and extra guaranty
Article 11 - Delivery and execution
Article 12 - Continuing performance contract: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or varying provisions

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:

  1. Reflection period: the period during which the consumer may use his right of withdrawal;
  2. Consumer: the natural person who does not act for purposes related to his/her commercial, trade, craft or professional activities;: de natuurlijke persoon die niet handelt in de uitoefening van beroep of bedrijf en een overeenkomst op afstand aangaat met de ondernemer;
  3. Day: calendar day;
  4. Continuing performance contract: a contract serving to deliver goods, services and/or digital content in a given period;
  5. Sustainable data carrier: any means, including email, that allow the consumer or the entrepreneur to store information directed to him/her personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined and which makes unaltered reproduction of the stored information possible;
  6. Right of withdrawal: the consumer’s option not to proceed with the distance agreement within the cooling-off period;
  7. Standard form for withdrawal: the European standard form for withdrawal, included at Article 6;
  8. Entrepreneur: the natural or legal person who provides products, (access to) digital content and/or services to consumers at a distance;
  9. Distance contract: a contract concluded by the entrepreneur and the consumer within the scope of an organised system for distance selling products, digital content and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract;
  10. Technology for distance communication: a means to be used for concluding an agreement without the consumer and the entrepreneur being together in the same place at the same time;
  11. General Terms & Conditions: the General Terms & Conditions, concluded by the entrepreneur.

 

Article 2 - The entrepreneur’s identity

Kirsten Boele, Oh Bear Studio;
Veenweg 140, 3648HC, The Netherlands;

Phone number: +31 6 38033269 (can only be used through WhatsApp)
E-mail address: ohbearstudio@gmail.com
KvK-number: N/A
Btw-identificatienummer: n.v.t.

 

Article 3 – Applicability

  1. These General Terms and Conditions apply to any offer from the entrepreneur and to any distance contract concluded by the entrepreneur and the consumer.
  2. Before concluding a distance contract, the entrepreneur shall make the text of these General Terms and Conditions available free of charge and as soon as possible. If this is reasonably impossible, the entrepreneur shall indicate in what way the General Terms and Conditions can be inspected and that they will be sent free of charge if so requested, before the distant contract is concluded.
  3. If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long-term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically and that they will be sent to at the Consumer ́s request free of charge, either via electronic means or otherwise, before concluding the distance contract.
  4. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs shall apply accordingly, and in the event of contradictory terms and conditions, the consumer may always appeal to the applicable provision that is most favourable to him/her.
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Article 4 – The offer

  1. If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.
  2. The offer contains a full and accurate description of the products, digital content and/or services offered. The description is suitably detailed to enable the Consumer to assess the products, or services and/or digital content adequately. If the entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the entrepreneur.
  3. All offers contain such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.
  4. Alle afbeeldingen, specificaties gegevens in het aanbod zijn indicatie en kunnen geen aanleiding zijn tot schadevergoeding of ontbinding van de overeenkomst.
  5. Product images are as close to the original product as possible. The entrepreneur can not guarantee that the colours will be exactly the same in real life.
  6. Elk aanbod bevat zodanige informatie, dat voor de consument duidelijk is wat de rechten en verplichtingen zijn, die aan de aanvaarding van het aanbod zijn verbonden. Dit betreft in het
    bijzonder:
    • de prijs inclusief belastingen;
    • de eventuele kosten van verzending;
    • de wijze waarop de overeenkomst tot stand zal komen en welke handelingen daarvoor nodig zijn;
    • het al dan niet van toepassing zijn van het herroepingsrecht;
    • de wijze van betaling, aflevering en uitvoering van de overeenkomst;
    • de termijn voor aanvaarding van het aanbod, dan wel de termijn waarbinnen de ondernemer de prijs garandeert;
    • de hoogte van het tarief voor communicatie op afstand indien de kosten van het gebruik van de techniek voor communicatie op afstand worden berekend op een andere grondslag dan het reguliere basistarief voor het gebruikte communicatiemiddel;
    • of de overeenkomst na de totstandkoming wordt gearchiveerd, en zo ja op welke wijze deze voor de consument te raadplegen is;
    • de manier waarop de consument, voor het sluiten van de overeenkomst, de door hem in het kader van de overeenkomst verstrekte gegevens kan controleren en indien gewenst herstellen;
    • de eventuele andere talen waarin, naast het Nederlands, de overeenkomst kan worden gesloten;
    • de gedragscodes waaraan de ondernemer zich heeft onderworpen en de wijze waarop de consument deze gedragscodes langs elektronische weg kan raadplegen; en
    • de minimale duur van de overeenkomst op afstand in geval van een duurtransactie.
    • Optioneel: beschikbare maten, kleuren, soort materialen.

Article 5 – The contract

  1. Subject to the provisions in paragraph 4, the contract becomes valid when the consumer has accepted the offer and fulfilled the terms and conditions set.
  2. If the consumer accepted the offer via electronic means, the entrepreneur shall promptly confirm receipt of having accepted the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the consumer may repudiate the contract.
  3. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organisational security measures for the electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.
  4. The entrepreneur may, within the limits of the law, gather information about the consumer’s ability to fulfil his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the entrepreneur has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request supported by reasons, or to attach special terms to the implementation.
  5. Before delivering the product, the entrepreneur shall send the following information along with the product, the service or the digital content in writing or in such manner that the consumer can store it in an accessible manner on a long-term data carrier:
  6. the visiting address of the entrepreneur ́s business establishment where the consumer may get into contact with any complaints;
  7. the conditions on which and the manner in which the consumer may exercise the right of withdrawal, or, as the case may be, clear information about his being exempted from the right of withdrawal;
  8. the information corresponding to existing after-sales services and guarantees;
  9. The price including all taxes of the product, service or digital content, where applicable the delivery costs and the way of payment, delivery or implementation of the distance contract;
  10. the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time;
  11. the standard form for withdrawal if the consumer has the right of withdrawal.
  12. In case of a continuing performance contract, the stipulation in the previous paragraph only applies to the first delivery.

 

Article 6 – Right of withdrawal

In case of products, services, and digital content that is not delivered on a physical carrier:

  1. The consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The entrepreneur may ask the consumer about the reason for the withdrawal but cannot force him to state his reason(s).
  2. The reflection period starts on the day the product is received by the consumer or by a third party appointed by him in advance and who is not the carrier, or
    1. if the consumer ordered several products in the same order: the day on which the consumer or a third party appointed by him received the last product. The entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the consumer prior to the order process;
    2. in case the delivery of a product consists of several batches or parts: the day on which the consumer or a third party appointed by him received the last batch or the last part;
    3. in case of an agreement about regular delivery of products during a given period: the day on which the consumer or a third party appointed by him received the first product.
  3. The consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The entrepreneur may ask the consumer about the reason for the withdrawal but cannot force him to state his reason(s).
  4. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement, or the day the product is received. If the customer has not notified the entrepreneur of their wish for withdrawal within the given time period stated before, the entrepreneur does not have to grant this wish.

Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal:

  1. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article.
  2. If the entrepreneur provided the consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 day after the day on which the consumer received the information.

 

Article 7 - Exercising the consumer’s right of withdrawal and the costs

  1. The consumer shall bear the direct costs of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur pointed out that he will bear the costs himself, the consumer need not pay the cost of returning the product.
  2. The entrepreneur shall reimburse all payments made by the consumer, except for the costs made when returning the product, as soon as possible but within 14 days following the day on which the consumer notified him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he can wait with paying back until having received the product or until the consumer proved that he returned the product, whichever occurs first.
  3. The consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed;
    The consumer shall handle the product and the packaging with care. The consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.
  4. The consumer is not liable for the decrease in value of the product if the entrepreneur has not provided him with all legal information about the right of withdrawal before concluding the Agreement.

 

Article 8 - Exclusion of the right of withdrawal

  1. The entrepreneur can exclude the following products and services from the right of withdrawal but only if the entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:
  2. Products manufactured in accordance with the consumer’s specifications which are not prefabricated and which are produced on the basis of a consumer’s individual choice or decision or which are intended for a specific person;
  3. Products or services with a price that is subject to fluctuations in the financial market on which the entrepreneur has no influence and which may occur within the period of withdrawal;
  4. Product's that are clearly personalised;
  5. Product's that cannot be sent back by their nature.
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Article 9 - The Price

  1. The prices of the products and/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.
  3. Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.
  4. Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and:
  5. they are the result of legal regulations or stipulations, or
  6. the consumer has the authority to cancel the contract before the day on which the price increase starts.
  7. All prices indicated in the provision of products or services are including VAT.
  8. In the case of prices being printed or typed wrong, the entrepreneur is not obligated to sell the product for the wrong price.

 

Artikel 10 – Conformiteit en Garantie

  1. The entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. An extra guarantee offered by the entrepreneur, his supplier, manufacturer or importer shall never affect the rights and claims the consumer may exercise against the entrepreneur about a failure in the fulfilment of the entrepreneur’s obligations if the entrepreneur has failed in the fulfilment of his part of the agreement.
  3. If the delivered products turn out to be different or damaged, the consumer should notify the entrepreneur within 2 months after delivery. When sending returning the products, they should be in their original packaging and without damage.
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  5. The guarantees do not apply when:
  • The consumer or a third party tried fixing or changing the products themselves;
  • The delivered products have been exposed to abnormal circumstances or have been handled differently than the entrepreneur or the packaging stated.
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Article 11 - Delivery and execution

  1. The entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services.
  2. The place of delivery is at the address given by the consumer to the entrepreneur.
  3. With due observance of the stipulations in Article 4 of these General Terms and Conditions, the entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the consumer shall be informed about this within one month after ordering. In such cases, the consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.
  4. After repudiation in conformity with the preceding paragraph, the entrepreneur shall return the payment made by the consumer promptly but at least within 14 days after repudiation.
  5. The risk of loss and/or damage to products will be borne by the entrepreneur until the time of delivery to the consumer or a representative appointed in advance and made known to the consumer, unless explicitly agreed otherwise.
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Article 12 - Continuing performance agreements: duration, termination and renewal termination

Termination

  1. The consumer may at all times terminate a contract that was concluded for an indefinite time and which extends to the regular delivery of products or services, with due observance of the termination rules and subject to not more than one month’s notice.
  2. The consumer may at all times terminate a contract that was concluded for a specific time and which extends to the regular delivery of products or services at the end of the specific period, with due observance of the termination rules and a subject to not more than one month’s notice.
  3. The consumer can cancel the agreements mentioned in the preceding paragraphs:
  • at any time and not be limited to termination at a particular time or in a given period;
  • at least in the same way as they were concluded by him;
  • at all times with the same notice as the entrepreneur stipulated for himself.

Renewal

  1. An agreement concluded for a definite period which extends to the regular delivery of products or services may not be automatically extended or renewed for a fixed period.

Duration

  1. If the duration of a contract is more than one year, the consumer may terminate the contract at any time after one year with a notice of not more than one month, unless reasonableness and fairness resist the termination before the end of the agreed term.

 

Article 13 - Payment

  1. Unless otherwise stipulated in the agreement or in the additional conditions, the amounts to be paid by the consumer must be settled within 14 days after the period of reflection, or if there is no period of reflection within 14 days after concluding the agreement. In case of an agreement to provide a service, this period starts on the day that the consumer received the confirmation of the agreement.
  2. The consumer has the duty to inform the entrepreneur promptly of possible inaccuracies in the payment details that were given or specified.
  3. In case the consumer has not complied with his payment obligation(s) in time, and the entrepreneur has pointed out to him that the payment was late and allowed the consumer a period of 14 days to comply with the payment obligations, the consumer is to pay the statutory interest on the amount payable and the entrepreneur is entitled to charge the consumer with any extrajudicial collection costs.

 

Article 14 - Complaints procedure

  1. The entrepreneur shall have a sufficiently notified complaints procedure in place, and shall handle the complaint in accordance with this complaint procedure.
  2. Complaints about the performance of the contract shall be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer discovered the defects.
  3. The complaints submitted to the entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint require a foreseeable longer time for handling, the entrepreneur shall respond within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed reply.
  4. If the complaint cannot be solved in joint consultation within a reasonable time or within 3 months after submitting the complaint, there will be a dispute that is open to the dispute settlement rules.
  5. In case of complaints, the consumer should contact the entrepreneur first. It is also possible to fill in a complaint through the European ODR platform (http://ec.europa.eu/odr).
  6. A complaint will not take away the obligations the entrepreneur has to fulfill, unless the entrepreneur states otherwise.
  7. The entrepreneur will fix or replace the products if the complaint has ground.

 

Article 15 - Disputes

  1. Contracts between the entrepreneur and the consumer to which these General Terms and Conditions apply, are exclusively governed by Dutch law.
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Article 16- Additional provisions or derogations

Additional provisions of and/or derogations from these General Terms and Conditions should not be to the Consumer’s detriment and must be put in writing or recorded in such a way that the consumer can store them in an accessible manner on a long-term data carrier.

 

Last edit: 7 januari 2021

Based on the terms and conditions written by Stichting Webshop Keurmerk